Frequently asked questions

Dinks Pickleball is a place to play, learn, and love pickleball. Our platform helps you book courts, join social or competitive play, find coaching, and keep up with events at our UK venues — all in one easy place.

Everyone! Our venues welcome all ages and abilities — from first-timers and juniors to experienced players and wheelchair users. We’re committed to being inclusive and accessible.

No — you can book sessions using our app or through our website on a laptop or PC. However, using the app makes it easier to manage bookings and receive updates.

Yes. Children under 16 are welcome to play pickleball at Dinks Pickleball when registered on a parent or guardian’s membership or booking. Junior players must be supervised at all times unless they are attending a supervised coaching session or junior programme.

You can book using the Dinks Pickleball app or via our website on a laptop or PC. Select your venue, choose a date and time, and confirm your booking. You’ll receive a confirmation email and it will appear in your account.

No. You’ll need to register for a free account to make bookings, view your sessions, and manage cancellations.

Log in to your account via the app or website, go to My Bookings, select the booking you want to change or cancel, and follow the options provided. Cancellation fees may apply depending on the session and timing.

Please arrive on time. Late arrivals may lose session time and could be treated as a no-show depending on the booking type.

Open Play is a drop-in style session where players of various skill levels rotate and play matches. It’s a great way to meet people and enjoy pickleball socially.

Leagues are organised play where players of similar levels compete over a series of weeks. You can sign up through your account and see results and standings online or on site.

Yes! We offer a range of coaching options from small group sessions to 1-to-1 lessons with qualified coaches. Bookable through the app or website.

Memberships may be available depending on the venue. Check your account or ask at reception for current plans and benefits.

Payments are processed securely online at the time of booking. We accept major cards and payment partners listed during checkout.

Refunds follow the cancellation policy shown at booking. If you feel an exception is needed (e.g., injury or emergency), contact us and we’ll review your case.

Member discounts apply to sessions and events organised and delivered directly by Dinks Pickleball. From time to time, we host externally organised third-party events that hire our venue. As these events are independently run, priced, and ticketed, Dinks membership discounts do not apply

No. We can supply paddles and balls for your session, and we also offer demo paddles so you can try different options.

Yes — selected paddles, balls and accessories may be available to purchase at our venues.

Yes — our venues include a café and bar area where you can relax before or after your session. Food and drink options may vary by location.

Yes — on-site or nearby parking is available at most venues. Parking details for each location can be found on the venue page on our website or in the app.

Yes — spectators are welcome in designated viewing and social areas. Please follow staff guidance to keep walkways and courts clear.

Wear comfortable sports clothing and non-marking indoor shoes. Bring water if you wish, and your booking confirmation will be in your account.

Toilets are available at all venues. However, there are no changing rooms or shower facilities, so please arrive ready to play.

Yes — all players must follow posted venue rules, respect staff and other players, and use equipment responsibly.

Unsafe, abusive or discriminatory behaviour is not permitted. Such behaviour may result in removal, suspension or account termination.

If your question isn’t answered here, contact us at info@dinks.co.uk or via our website support page.

Choosing the right membership depends on how often you play, whether you play with family, and how much flexibility you want. Here’s a simple guide to help you choose.

We offer three ways to pay for memberships:

1. Annual Upfront – Pay once for 12 months. Best value and required for Founders Membership.
2. Annual Monthly Contract – Spread the cost over 12 monthly payments, with a 12‑month minimum term.
3. Rolling Monthly – Pay month‑to‑month with the flexibility to cancel anytime, but usually at a higher total cost.

Different benefits and prices may apply depending on the payment option chosen.

Open Play sessions are organised social play events where players rotate on and off courts. They’re great for meeting new people and playing multiple games in one session. Spaces are limited and must be booked in advance.

Founders receive free Open Play passes in their first year. All other players can book Open Play at the standard event price.

If you’re not sure which membership is right for you, speak to our team or try a session as a non‑member. We’ll be happy to help you choose the option that fits your playing habits and budget.

Founders Membership is a limited pre‑opening membership offered to people who supported the club before launch. Founders receive lifetime recognition and protected benefits as long as their membership remains continuously active.

Founders Membership must be paid as a single upfront annual payment. Monthly payment options are not available for Founders Membership.

Founders receive lifetime Founders status, protection from future membership price increases on the base membership fee, priority booking windows, and bonus Open Play passes in their first year.

Individual Founders receive 1 free Open Play pass a month, as well as 1 free Open Play Guest pass a month. Family Founders receive 2 free Open Play passes a month and 2 free Open Play Guest passes a month.

Open Play passes can only be used by the Founding Member or registered family members on a Family Founders Membership. Passes cannot be transferred, sold, or gifted to others.

No. Open Play passes must be used within the month in which the customer receives them. They do not roll over to future months.

No. Open Play passes are subject to session availability and capacity limits. If a session is fully booked, passes cannot be used for that session.

If a Founders Membership is cancelled or allowed to lapse, all Founders benefits are permanently lost. If you later rejoin, you will join as a standard member.

No. Founders Memberships are personal and non‑transferable.

If a child turns 16 during the membership year, no changes apply until renewal. At renewal they are treated as an adult for membership purposes and additional adult charges may apply if the family exceeds included numbers.

Founders Membership must remain on annual upfront payment to keep Founders benefits. Switching to monthly payment options would result in loss of Founders status.

These benefits apply to Standard, Student, Family, and Founders memberships unless stated otherwise.

1. 15% discount on court hire (peak and off-peak)
2. Priority booking compared to non-members
3. Access to members-only leagues, ladders, and club tournaments (event entry fees may apply)
4. 10% discount on coaching sessions
5. 10% discount on paid events
6. 10% discount on merchandise

1. Non-Members: Book up to 3 days in advance
2. Student Members: Book up to 10 days in advance
3. Standard & Family Members: Book up to 14 days in advance
4. Founders: 14-day booking window protected even if rules change

Guest passes allow members to bring new players to the club.

1. Standard Members: 2 guest passes per membership year
2. Student Members: 1 guest pass per membership year
3. Family Memberships: 4 guest passes per household per membership year

Guest pass rules:

1. Guest must play with the member
2. Cannot be used for leagues, coaching, or paid events
3. Non-transferable and no cash value
4. Must be used within the active membership year

Family Membership is designed for households where multiple people play regularly.

1. Covers up to 4 named household members
2. Additional members may be added:
   i.) Additional Adult (16+): £100 per year
   ii.) Additional Child (under 16): £50 per year
3. All family members receive full membership benefits

Student Membership is a discounted adult membership for players aged 16–25 in full-time education.

1. Same 15% court discount as Standard Members
2. Slightly shorter booking window (10 days)
3. Reduced number of guest passes
4. Valid student ID required

Founders Membership includes all standard membership benefits plus exclusive long-term rewards.

1. Lifetime Founders status and recognition in the venue
2. Protection from future base membership price increases while continuously renewed
3. Priority booking window protected

Open Play Passes (Year 1 only):

1. Individual Founders: 12 free Open Play passes (1 per month)
2. Family Founders: 24 free Open Play passes (2 per month)

Open Play pass rules:

1. Must be used within the first membership year
2. Non-transferable
3. Must be used by registered members only
4. Subject to session availability and capacity limits

1. Benefits apply only while membership is active
2. Benefits may not be transferred to others
3. Membership benefits are subject to fair usage policies
4. Full Terms & Conditions apply